7 Days Return & Refund
If your product is defective / damaged or if you receive an incorrect / incomplete product, then call our customer service +8801700-775922 to log a return request within 7 days of delivery.
This product is not eligible for a refund if the product is “no longer needed”. “No longer needed” means that you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
To learn more about how to return your product